If you are updating a PilotAware to the latest version from a software version earlier than 20190621, you will need to perform a manual software update.
If you require a new SD card with the latest software version preloaded onto it, you can purchase one here.
The following instructions give a step by step process into the updating of PilotAware through the 'manual software update'.
If you feel comfortable reformatting your current PilotAware SD card, please continue on. However, if you don't feel comfortable reformatting your current PilotAware SD card, consider purchasing a new MicroSD card and continue from step 8. We also offer the option of purchasing a new SD card with the software pre-loaded. Buy Here>
64GB and above will not work using the following process as they cannot be formatted to FAT32.
Record all of the configuration settings and profiles currently on the PilotAware unit. Performing this update will wipe the SD card of all configurations, tracks and profiles.
Download and install the SD card formatter program using the following link. Download SDFormatter.
Follow the SD Formatters installation wizard and start the SD Formatter program on your computer.
Power off the PilotAware unit, and remove the MicroSD card from the end of the PilotAware.The Classic unit requires you to push gently on the SD card to unlock the mechanism. Rosetta users can gently pull on the SD card.
Using a MicroSD card adaptor, (this can either be to a standard SD card or USB), plug the SD card into your computer.
Formatting the SD card.
In the SD Formatter tool, select the drive that represents the MicroSD card. This card is usually called 'Recovery', however, this name can vary so be careful which drive you choose.
Select the FORMAT TYPE dropdown and choose 'Full Overwrite'.
Double-check that the correct drive has been chosen in the SD Formatter tool and click 'Format'.
This formatting will take several minutes depending on the size and speed of the SD card. You must not remove the SD card while the SD card is performing an overwrite format.
Once the format has finished, close the 'SD Card formatter' tool. The SD card will be formatted with FAT32
Download the latest PilotAware installation image. Download the latest version of PilotAware.
Once the download is complete, unzip the file and click down to the Root files. Copy all of the files and folders onto the SD card and wait for the computer to transfer the files across. This can take approximately 1-3 minutes depending on the class of the SD card and speed of the computer.
Eject the MicroSD card safely from the computer once the file transfer is complete, and remove the MicroSD card from the MicroSD card adaptor.
Push the MicroSD card into PilotAware's MicroSD card slot.
Apply a suitable power supply to PilotAware and leave the PilotAware to unpack the new software. This takes approximately 8-20 minutes. ⚠️Do Not Power off PilotAware while the PilotAware is unpacking the SD card as this may corrupt the disk. ⚠️
Once the PilotAware has finished unpacking the SD card, it will start transmitting a Wifi signal, and the bridge will flash in an alternating Red and Green pattern. This confirms that the software update is successful, and the PilotAware can now be reactivated using an active licence key.
No response from the PilotAware after step 11.
There can be a couple of reasons as to why the update has failed.
If the PilotAware hasn't responded after at least 30 minutes, first try powering the PilotAware off an on again (With a recommended power supply). This rebooting process will restart Step 11. If after another 30 minutes, PilotAware is still silent then a corrupted, incorrectly formatted, or broken SD card is to blame.
Diagnosing the Issue further.
Plug TV or computer monitor into PilotAware's HDMI port and power up PilotAware. If an error such as
We also offer the opportunity to buy SD cards with the latest software version flashed. Buy Here>